PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

We will never spam you with unsolicited emails and/or phone calls unless we need to contact you concerning your order.

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device to store items in your shopping cart.

We do not share information we receive from you unless we need to pass your information such as credit card information to the banks for approval.

Should you want to delete your information from our database, please call us at 7136362665 and please do provide your name and phone number. We will remove your personal information from our database within 14 working days.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

When paying by credit card, you must provide exact details as per your billing statement. Payment will be declined by the bank if information provided is mismatched.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number, name and address to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

We use 2-factor-authentication (2FA) to ensure you are who you are, by sending you a security code to your cell phone during the registration and when changing your phone number.

No staff (including IT administrator) will have access to your verification code since we will never have access to your phone.

REFUND POLICY

All sales are Final and No Refunds as food is a perishable product. If you need to cancel your order, please call 7136362665 immediately after you placed your order.

Please note: It will take up to 7 - 10 working days for the bank to show the refund transaction in your credit card statement.

DELIVERY POLICY

Our delivery areas are limited (local area only) and is subject to change without notice. We may or may not offer delivery service.

We will try to deliver your food as soon as possible unless specified by you. We cannot guarantee the exact delivery time as specified by you. We will always do our best effort to deliver close to the time specified by you. Depending on the restaurant policy, we may or may not charge delivery fees. Delivery fees are not tips to your driver. Please reward your drivers for their awesomeness. Delivery fees are subject to change without notice.

GIFT CARD TERMS & CONDITIONS

Tamashi Ramen & Sushi's Gift Card may only be redeemed at Tamashi Ramen & Sushi, 1214 W 43rd St, Houston, 77018, in-person or thru our online order website. To use the gift card in our online order website, you must add your gift card to your online order account before you can start using it.

Your gift card is issued by Tamashi Ramen & Sushi. Each time you use it, we’ll deduct that amount from the balance until you’ve used the full balance of the card. You can check your balance in-person or thru our online order website. Our online order website requires you to register an account with us and add your gift card to your account to see your balance and the transactions.

Each time when you use your gift card in-person or thru online order website, you are required to provide us the PIN of the gift card. Without the PIN, your gift card will not be accepted under any circumstances.

We are NOT responsible if the gift card is lost, stolen or destroyed. It is important that you keep your gift card safe and never disclose the PIN to anyone.

Gift card is not redeemeable in cash and can only be used to purchase food offered by Tamashi Ramen & Sushi.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.